About the Work
The following samples are from a SaaS application created for small to medium-size teams, to manage and collaborate on work.
From conception to development, to new features, my role was to provide all the microcopy, online help, and video tutorials for the product, as well as an onboarding experience.
For this role, I created a style guide for voice and tone, grammar standards, etc.. I worked with UX designers on mockups, and participated in interviews and user testing with users. And I worked with developers in an agile framework, to get the words from ‘paper’ to product.
Samples
Hint text
Explaining how.. and why

Intro texts, before and after
Removing the fluff, and fixing the grammar

Another one..
Removing the repetition and keeping it short

Tooltips
Providing more info, and in some cases, what to do next


The empty state
Showing what to do next

Labels, hint texts and more
Keeping it short, clear, and consistent

Notifications and confirmations
Providing cues and calm


Onboarding
Holding the user's hands in a new product
System emails, marketing emails


